We are pleased to offer delivery to Australia and New Zealand. We provide worldwide shipping through our esteemed cross-border logistics partner. Our current international shipping destinations include:. - Asia Pacific: Japan, Korea, Malaysia, Singap

<div data-block="true" data-editor="cca6b" data-offset-key="95h2r-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We are pleased to offer delivery to Australia and New Zealand.&#xA0;We provide worldwide shipping through our esteemed cross-border logistics partner. Our current international shipping destinations include:&#xA0;- Asia Pacific: Japan, Korea, Malaysia, Singapore, Hong Kong, and Taiwan- Europe:&#xA0;Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Israel, Netherlands, Norway, Spain, Sweden, Switzerland, and United Kingdom&#xA0;</div>Please note that our shipping options and coverage are continuously expanding, and we strive to reach more countries in the future. We understand that each customer&apos;s location is unique, and we want to ensure the best shipping experience possible. If your country is not listed, you may want to visit our US website here to check if we ship to your country: <a href="https://faq.ettitude.com/en-US/where-do-you-ship-14668" id="isPasted">https://faq.ettitude.com/en-US/where-do-you-ship-14668</a>&#xA0;For more information, check out our Shipping FAQs here: <a href="https://faq.ettitude.com.au/en-US/articles/shipping-5312" id="isPasted">https://faq.ettitude.com.au/en-US/articles/shipping-5312</a>

Where do you ship?

Order Fulfillment:. Domestic Shipping:. Expedited Shipping (Express Post):. International Shipping:. Important Shipping Information:

Order Fulfillment:<ul data-sourcepos="7:1-9:0"><li data-sourcepos="7:1-7:82">Standard Delivery: Orders are processed and dispatched within 1-2 business days.</li><li data-sourcepos="8:1-9:0">Expedited Delivery: Orders placed before 12:00 PM Eastern Time are processed and dispatched on the same business day. Orders placed after 12:00 PM Eastern Time are processed and dispatched on the following business day.</li></ul>Domestic Shipping:<ul data-sourcepos="12:1-15:0"><li data-sourcepos="12:1-12:157">Standard Shipping: Delivery to metropolitan areas typically occurs within 3-5 business days. Delivery to non-metropolitan areas may take 5-8 business days.</li><li data-sourcepos="13:1-13:67">Express Delivery: Delivery is estimated within 1-4 business days.</li><li data-sourcepos="14:1-15:0">International Delivery times may vary.</li></ul>Expedited Shipping (Express Post):<ul data-sourcepos="18:1-20:0"><li data-sourcepos="18:1-18:104">Orders are dispatched on the next business day, excluding weekends and public holidays, when feasible.</li><li data-sourcepos="19:1-20:0">We encourage customers to select Standard Shipping whenever possible to minimize environmental impact.</li></ul>International Shipping:<ul data-sourcepos="23:1-26:0"><li data-sourcepos="23:1-23:114">International delivery typically requires 10-20 business days, contingent upon local postal or courier services.</li><li data-sourcepos="24:1-24:154">Please be aware that delivery timelines are estimates and may be affected by customs clearance procedures, local holidays, and unforeseen circumstances.</li><li data-sourcepos="25:1-26:0">Customers are responsible for any applicable local taxes and customs duties. We advise contacting your local customs office for detailed information.</li></ul>Important Shipping Information:<ul data-sourcepos="29:1-30:176"><li data-sourcepos="29:1-29:130">The provided delivery times are estimates. While we are committed to prompt delivery, we cannot guarantee precise arrival dates.</li><li data-sourcepos="30:1-30:176">Any delivery discrepancies must be reported within 30 days of the delivery date. Disputes reported between 30 and 90 days will be resolved through reshipment or store credit.</li></ul>

When will my order arrive?

<ul><li>Domestic (United States):<ul data-sourcepos="7:1-10:0"><li data-sourcepos="7:1-7:75">Orders totaling $100 or more qualify for free standard shipping.</li><li data-sourcepos="8:1-8:62">A standard shipping fee of $12 applies to orders under $100.</li><li data-sourcepos="9:1-10:0">Expedited shipping is available for a flat rate of $25.</li></ul></li><li>International Shipping:<ul data-sourcepos="13:1-15:171"><li data-sourcepos="13:1-13:98">International shipping costs are determined by the destination country and the package&apos;s weight.</li><li data-sourcepos="14:1-14:143">Available shipping options and their corresponding costs will be displayed during the checkout process after the shipping address is entered.</li><li data-sourcepos="15:1-15:171">Please note that customers are responsible for any applicable local taxes and customs duties. We recommend contacting your local customs office for detailed information.</li></ul></li></ul>

How much does shipping cost?

You will receive a shipment confirmation email with tracking details once your order has been dispatched. If you haven't received this information within three business days of placing your order, please don't hesitate to contact us at care@ettitude.

You will receive a shipment confirmation email with tracking details once your order has been dispatched. If you haven&apos;t received this information within three business days of placing your order, please don&apos;t hesitate to contact us at <a id="isPasted">care@ettitude.com</a>, and we&apos;ll be happy to provide an update.

How can I track my order?

ettitude is proud to be Climate Neutral Certified, demonstrating our commitment to offsetting the carbon footprint associated with the production and shipment of every ettitude product. Regardless of your chosen shipping method or destination, we ens

ettitude is proud to be Climate Neutral Certified, demonstrating our commitment to offsetting the carbon footprint associated with the production and shipment of every ettitude product. Regardless of your chosen shipping method or destination, we ensure that the environmental impact is mitigated on behalf of our customers.<a href="https://www.ettitude.com.au/pages/lp-impact" rel="noopener noreferrer" style="text-decoration:none;" target="_blank"><span style="color: rgb(17, 85, 204); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">Discover more</a><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;about our ongoing initiatives to reduce and remove carbon emissions.

What is carbon neutral shipping?

Do you still have some CleanBamboo® questions? Complete our Contact Form and our team will reach out to you shortly.

To guarantee that our emails reach your inbox without any delays, we kindly ask you to whitelist our email address (care@ettitude.com.au). Thank you!

ettitude.com.au

ettitude Support

Shipping

What if I need to change my order?

I forgot to add my code to the order, can I add it?

What if the item I am looking for is out of stock?

What payment options are available?

How does Afterpay work?

Do you offer gift cards?

My order never arrived. What should I do?

I ordered a sheet set, and an item is missing. What should I do?

Orders

What is your return policy?

What if my item is faulty, damaged, or incorrectly delivered?

How do I make a return?

What is the 60 night Sleep Trial?

Can I return an international order under the 60 Night Sleep Trial?

What is your policy for final sale items?

What if my order has minor issues (e.g. small stain, missing button, etc.)?

I received an ettitude item as a gift, but want a different one. Can you help?

I made a mistake and ordered the wrong size. Can it be exchanged?

My order is within the return window, but your return portal rejected my request. What should I do?

Is there a way you could fast-track my return request?

Is your returns window extended during the holiday season?

When will my exchange order be sent to me?

Returns & Exchanges

What's the difference between ettitude bamboo bed sheets and other brands?

What's the difference between your Sateen, Sateen+ and Twill products?

Are your products free from toxins and harmful chemicals?

Are your products suitable for people with long-term sickness, skin problems, and infants?

I’ve noticed some color variation. Why?

Do bamboo sheets shrink?

Do your sheets have a thread count?

How do I care for my bamboo bedding?

What is the difference between your CleanBamboo® Quilt and Down Alternative Quilt?

Now that I’ve bought ettitude sheets, what can I do with my old sheets?

Are ettitude’s products ethically made?

Does your bedding fade?

How deep are your fitted sheets?

How do I mix and match colors within a set?

Will my bedding change its texture over time?

What is the frequency of your sheets?

Do you have any cooling sheets?

Do you use a zipper or buttons for your duvet cover?

What is the TOG rating of your duvets and quilts?

I have a mattress topper. Will your fitted sheets still fit my bed?

What’s included in your sheet set?

How are your comforters attached to your duvet covers?

Do you have care instructions for your woven throw blanket?

Bedding

Do waffle towels shrink?

What’s the difference between waffle and bouclé?

Do you have any tips for avoiding towel discoloration?

Why are ettitude waffle towels better than towels made from cotton and microfiber?

Why are ettitude CleanBamboo® Waffle Towels great for textured hair?

Why are ettitude towels best for skin?

Bath

Can your Eye Mask be frozen?

Accessories

What are the measurements of your pillowcase?

What are the measurements of your flat sheet?

What are the measurements of your fitted sheet?

What are the measurements of your quilt?

What are the measurements of your fitted sheet and hooded towel for babies?

What are the measurements of your eye pillow?

What are the measurements of your woven throw blanket?

What are the measurements of your face towel?

What are the measurements of your hand towel?

What are the measurements of your bath towel?

What are the measurements of your bath sheet?

What are the measurements of your hair towel?

Size Guide

How is ettitude making an impact?

Can you tell me about your packaging?

Are your dyes safe and eco-friendly?

Where does your bamboo come from?

How much water do ettitude products really save?

Do you use bleach to whiten your sheets?

What is B Corp and why should I care?

Sustainability

How does ettitude help you sleep better?

Who are ettitude products good for?

Health benefits

How does the welcome discount code work?

What are your promo terms and conditions?

Promo Terms & Conditions

What if I placed an order before creating an account?

How does the refer-a-friend program work?

Rewards & Referral

Can I recycle my old bedding and towels?

How does UPPAREL work?

What’s next for my old textiles?

What can I send?

How is my collection organized?

How should I package my items?

What do I do if my boxes are two different sizes?

Can I drop my items off?

What do you do with my unwanted textiles?

What happens to the shoes you receive?

How do you recycle textiles that you receive?

How do I know if you collect from my address?

Why does it cost to have my items collected?

Do I earn a credit every time I participate?

How long is my store credit valid for?

Textile Recycling

How do I wash my bedding?

How do I wash protectors?

How do I wash towels?

How do I wash my down alternative comforter?

What are your recommended laundry products?

Laundry Care

What is the Designer Trade Program?

Do you have an affiliate program?

I would like to collaborate on content or a campaign. How can I connect?

Partnerships

What does ettitude mean?

Are you hiring?

Where is the company located?

About ettitude