We are delighted to offer delivery to Australia and New Zealand, ensuring a seamless experience for our valued customers in these regions.

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Where do you ship?

At ettitude, we understand that timely delivery is essential to your shopping experience. We are committed to processing and shipping your order efficiently while keeping you informed every step of the way. Below, please find detailed information reg

At&#xA0;ettitude, we understand that timely delivery is essential to your shopping experience. We are committed to processing and shipping your order efficiently while keeping you informed every step of the way. Below, please find detailed information regarding fulfilment and shipping timelines for both domestic and international orders.Order Fulfilment<ul><li>Standard Delivery:&#xA0;Orders are carefully processed and dispatched within 1 to 2 business days.</li><li>Expedited Delivery:&#xA0;Orders placed before noon Eastern Time are processed and dispatched the same business day. Orders received after this cutoff will be handled and shipped by our warehouse the following business day.</li></ul>Domestic Shipping<ul><li>Standard Shipping:&#xA0;Delivery to metropolitan areas generally takes 3 to 5 business days, while non-metropolitan destinations may require 5 to 8 business days.</li><li>Express Delivery:&#xA0;Estimated delivery occurs within 1 to 4 business days.</li></ul>Expedited Shipping (Express Post)Orders are dispatched on the next business day, excluding weekends and public holidays, whenever possible. We encourage the use of Standard Shipping when feasible to support our shared commitment to minimising environmental impact.Important Shipping InformationKindly report any delivery discrepancies that have not had any tracking activity in 21 days from the date of delivery. They can be considered missing/lost in transit, and we will resolve disputes reported between 30 and 90 days through reshipment or store credit only.

When will my order arrive?

At ettitude, we are committed to providing transparent and straightforward shipping policies to enhance your shopping experience. Below, you will find detailed information on shipping costs and options designed to accommodate your needs both domestic

At ettitude, we are committed to providing transparent and straightforward shipping policies to enhance your shopping experience. Below, you will find detailed information on shipping costs and options designed to accommodate your needs both domestically and internationally.Domestic ShippingOrders with a total value of $100 or more enjoy complimentary standard shipping. For purchases under $100, a standard shipping fee of $12 applies. Should you require expedited delivery, we offer this service at a flat rate of $25 for added convenience and speed.

How much does shipping cost?

Once your order has been carefully prepared and shipped, you will receive a confirmation email containing your personalised tracking details. This allows you to effortlessly monitor your delivery’s progress from our door to yours. If you have not rec

Once your order has been carefully prepared&#xA0;and shipped, you will receive a confirmation email containing&#xA0;your personalised tracking details.&#xA0;This&#xA0;allows you to effortlessly monitor your delivery&#x2019;s progress from our door to yours.If you have not received your tracking information within three business days of placing your order, please do not hesitate to reach out to our dedicated customer care team at&#xA0;<a href="mailto:care@ettitude.com">care@ettitude.com.au</a>. We are happy to assist you and provide timely updates.

How can I track my order?

ettitude is honoured to be Climate Neutral Certified, reflecting our unwavering commitment to fully offset the carbon footprint generated throughout the production and shipment of every ettitude product. No matter your chosen shipping method or desti

ettitude is honoured to be Climate Neutral Certified, reflecting our unwavering commitment to fully offset the carbon footprint generated throughout the production and shipment of every ettitude product. No matter your chosen shipping method or destination, we take full responsibility for neutralising the environmental impact on your behalf, ensuring your purchase is as mindful for the planet as it is for you.We invite you to explore more about our ongoing <a href="https://www.ettitude.com.au/pages/lp-impact" target="_blank" rel="noopener noreferrer">initiatives</a> to reduce and remove carbon emissions and support a sustainable future.

What is carbon-neutral shipping?

Do you still have some CleanBamboo® questions? Complete our Contact Form and our team will reach out to you shortly.

To guarantee that our emails reach your inbox without any delays, we kindly ask you to whitelist our email address (care@ettitude.com.au). Thank you!

ettitude.com.au

ettitude Support

Shipping - Domestic

What is Redo Shipping Protection?

What’s included with Redo?

What if I didn’t select "Redo" at checkout?

Is Redo refundable?

How do I proceed if my shipment is marked as "Return to Sender" ?

How do I file a shipping claim?

Shipping Protection

Shipping - International

What’s the difference between ettitude bamboo bed sheets and other brands?

What’s the difference between your Signature Sateen, Sateen+, and Twill collections?

Are your products free from toxins and harmful chemicals?

Are your products suitable for people with long-term sickness, skin conditions, and infants?

I’ve noticed some colour variation. Why?

Do bamboo sheets shrink?

Do your sheets have a thread count?

How do I care for my bamboo bedding?

What is the difference between your CleanBamboo® Quilt and Down Alternative Quilt?

Now that I’ve bought ettitude sheets, what can I do with my old sheets?

Are ettitude’s products ethically made?

Does your bedding fade?

How deep are your fitted sheets?

How do I mix and match colours within a set?

Will my bedding change its texture over time?

What is the frequency of your sheets?

Do you have any cooling sheets?

Do you use a zipper or buttons for your duvet cover?

What is the TOG rating of your duvets and quilts?

I have a mattress topper. Will your fitted sheets still fit my bed?

What’s included in your sheet set?

How are your comforters attached to your duvet covers?

Do you have care instructions for your woven throw blanket?

Bedding

Do waffle towels shrink?

What’s the difference between waffle and bouclé?

Do you have any tips for avoiding towel discoloration?

Why are ettitude waffle towels better than towels made from cotton and microfiber?

Why are ettitude CleanBamboo® Waffle Towels great for textured hair?

Why are ettitude towels best for skin?

Bath

Can your Eye Mask be frozen?

Accessories

What are the measurements of your pillowcase?

What are the measurements of your flat sheet?

What are the measurements of your fitted sheet?

What are the measurements of your quilt?

What are the measurements of your fitted sheet and hooded towel for babies?

What are the measurements of your eye pillow?

What are the measurements of your woven throw blanket?

What are the measurements of your waffle throw blanket?

What are the measurements of your face towel?

What are the measurements of your hand towel?

What are the measurements of your bath towel?

What are the measurements of your bath sheet?

What are the measurements of your hair towel?

What are the measurements of your duvet cover?

Size Guide

What if I need to change my order?

I wasn't able to add my discount code to my order. What should I do?

What if the item I am looking for is out of stock?

What payment options are available?

How does Afterpay work?

Do you offer gift cards?

My order never arrived. What should I do?

I ordered a sheet set, and an item is missing. What should I do?

Orders

What is your return policy?

What if my item is faulty, damaged, or incorrectly delivered?

How do I make a return?

What is the 60-Night Sleep Trial?

Can I return an international order under the 60-Night Sleep Trial?

What is your policy for final sale items?

What if my order has minor issues (e.g., slight stain, missing button, etc.)?

I received an ettitude item as a gift, but would like a different one. Can you assist me?

I made a mistake and ordered the wrong size. Can it be exchanged?

My order is within the return window, but your return portal rejected my request. What should I do?

Is there a way to fast-track my return request?

Is your returns window extended during the holiday season?

When will my exchange order be sent to me?

Returns & Exchanges

Who are ettitude products good for?

Are your products suitable for people with long-term sickness, skin problems, and infants?

How does ettitude help you sleep better?

Can ettitude's bamboo bedding help improve overall sleep efficiency and next-day alertness?

How does ettitude's bamboo bedding truly regulate temperature for hot sleepers?

Does ettitude’s bamboo lyocell bedding naturally resist bacteria and odours?

Wellness & Health Benefits

What is the Designer Trade Program?

Do you have an affiliate program?

I would like to collaborate on content or a campaign. How can I connect?

Partnerships

How is ettitude making an impact?

Can you tell me about your packaging?

Are your dyes safe and eco-friendly?

Where does your bamboo come from?

How much water do ettitude products really save?

Do you use bleach to whiten your sheets?

What exactly does "closed-loop" production mean for ettitude's bamboo fabric?

Is CleanBamboo® lyocell truly eco-friendly compared to traditional bamboo viscose?

Does ensuring fabric softness compromise sustainability at ettitude?

What is B Corp and why should I care?

Sustainability

How does the welcome discount code work?

What are your promo terms and conditions?

Can I use my sign-up discount if I already have a free shipping discount?

Will I still receive free shipping during a sale?

Promo Terms & Conditions

What does ettitude mean?

Are you hiring?

Where is the company located?

About ettitude

How does recycling initiative, UPPAREL, work?

How do you recycle textiles that you receive?

How is my collection organized?

Can I recycle my old bedding and towels?

How should I package my items?

Can I drop my items off?

Why does it cost to have my items collected?

How do I know if you collect from my address?

Do I earn a credit every time I participate?

Textile Recycling

Are harmful chemicals used in ettitude's bamboo treatment process?

Are ettitude’s bamboo products certified for safety and sustainability?

How does ettitude ensure its bamboo sheets are truly non-toxic and safe for sensitive skin?

Is the bamboo used in ettitude's bedding sustainably sourced, and how is that verified?

What makes ettitude's CleanBamboo® fabric so much more durable than other bamboo bedding?