ettitude.com.au

ettitude Support International

First, complete our Return Form here. Please note that you will need to input your entire order number including the 'ETT.' (ie ett123456) as well as your shipping address zip code.

You may also want to check out our Returns and Exchanges Policies and other FAQs here.

If you’re looking to return an item purchased via third-party stockists and websites, please contact them directly.

If you need further assistance, drop us a message below.

I need to make a return.

We're sorry to hear you received damaged goods. We take extreme care in ensuring our goods are of the highest quality. If you experience an issue or error, we want to make it right.

Please respond to this ticket with the following information: 

- ettitude Order number the item is from
- Photo(s) of the potential fault for our production team to take a look.
- The batch number of the item you're emailing in about. It would be 4 digits on the tag next to the barcode. It is also on the inside tag.  For example, "C0120."

Please allow 24-48 business hours for one of our team members to get back to you! Our normal business hours are Monday - Friday 10 AM - 5 PM PST, just in case we missed you.

My product is damaged.

Signature Sateen
Made from 100% bamboo lyocell
Cooling effect: moisture-wicking fibers and breathable weave cools and adjusts for a comfortable sleep
Feels smooth like silk, comparable to cotton 1,000 thread count

Sateen+
90% bamboo lyocell, 10% bamboo charcoal
Antimicrobial and antibacterial - this bedding reduces odor causing bacteria by 99%
Cooling effect - breathable weave cools and adjusts for a comfortable sleep
Feels smooth like 1,000 thread count cotton, yet wicks away moisture 50% faster than cotton

Linen +
Made of 70% bamboo lyocell, 30% hemp
99.9% antimicrobial so you wake up feeling fresh
Fewer wrinkles than flax linen

Vegan Cashmere
Designed to be just as soft as regular cashmere (but way more sustainable)
Made to throw on the bed, couch, or over your shoulders 
PETA-Approved Vegan and made from CleanBamboo® fibers

Waffle
Made from 100% bamboo lyocell
Moisture-wicking—skin dries quickly as honeycomb design draws moisture into the base layer, making towels more absorbent than traditional towels
Breathable light weave gently exfoliates

What kind of fabrics do you have?

Hey there! Firstly, please make sure you are logged into your ettitude accoun then visit our Rewards Page to view your points, review our rewards, and discover more ways of earning points.

How many reward points do I have?

Our CleanBamboo products come with care labels that detail washing instructions. We recommend cold machine wash with like fabrics on gentle or delicate setting, line dry or tumble dry low. And please, no bleach or fabric softener—it doesn’t get softer than CleanBamboo®! 

Learn more about laundry care.

Get more information

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