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Orders

What if I need to change my order?

Should you need to modify your order, update your shipping address, or request a cancellation, kindly email your full name and order number to [email protected]. We will make every effort to accommodate your request. While we cannot guarantee any cha

I forgot to add my code to the order, can I add it?

To apply a valid discount code to your recent order, please email your order number and the provided code to [email protected]. We are happy to assist you. Kindly note that only one discount code can be applied per order. However, codes can be com

What if the item I am looking for is out of stock?

Rest assured that we will notify you when the item becomes available. To receive an email notification upon restock, please sign up for restock notifications on the product page. You'll be among the first to know when the product is ready to ship. Pl

What payment options are available?

We accept major credit and debit cards, as well as payments through various secure online platforms, including PayPal, Afterpay, Shop Pay, Apple Pay, Google Pay, Stripe, and Amazon Pay.

How does Afterpay work?

We offer Afterpay for our Australian customers, a payment option that allows you to purchase now and pay later in four interest-free, fortnightly installments. Afterpay automatically charges your credit or debit card in equal, fortnightly payments, b

Do you offer gift cards?

You can purchase digital gift cards here. Kindly note that only one digital gift card may be included per order, and they are not eligible for discounts or promotional offers.

My order never arrived. What should I do?

While postal carriers are typically the most effective resource for delivery issues, our support team is here to assist you. Please report any order issues through this link: https://faq.ettitude.com/en-US/ssp/login. Please note that our company poli

I ordered a sheet set, and an item is missing. What should I do?

Should you notice any missing items within your sheet set order, please contact us at [email protected]. We will address your concern promptly and provide the necessary assistance.