ettitude Support International logo
ettitude Support International logo

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Orders

What if I need to change my order?

If you need to update your shipping address or cancel an order please email your name and order number to [email protected] and we would be happy to do what we can. We cannot guarantee any change requests as our warehouse team does what they can to s

I forgot to add my code on the order, can I add it?

Email your order number and the code you were provided to [email protected] and we would be happy to add valid codes to recently placed orders. To guarantee that our emails reach your inbox without any delays, we kindly ask you to whitelist our em

What if the item I am looking for is out of stock?

Not to worry! We’ll let you know when it’s available.  Sign up for restock notifications on the product page to get an email notification when your desired product is back in stock. You’ll be the first to know when it’s available to ship. We also all

What payment options are available?

We accept major credit and debit cards. We also accept payments via PayPal, Afterpay, Shop Pay, Apple Pay, Google Pay, Stripe & Amazon Pay.

How does Afterpay work?

We offer Afterpay Installments as a payment option for our AU customers, so you can enjoy now and pay later through four interest-free installments. Afterpay splits your purchase into equal payments, charged to your credit or debit card automatically

Do you offer gift cards?

Yes, digital gift cards can be purchased here. Please note: Only one gift card can be purchased per order and is excluded from discounts and promotions.

My order never arrived

Typically, postal carriers are best suited to support delivery issues. Where needed, our team is also here to help. You can report any issues with your order here: https://faq.ettitude.com.au/en-US/ssp/login. Please note that as a company policy we a