ettitude Support logo
ettitude Support logo

All articles

Orders

What if I need to change my order?

If you wish to modify your order, update your shipping details, or request a cancellation, please get in touch with us at [email protected] with your full name and order number. Because our dedicated warehouse team works swiftly to dispatch your item

I wasn't able to add my discount code to my order. What should I do?

To apply a valid discount code to your recent purchase, send your order number along with the code to our dedicated support team at [email protected]. We are delighted to assist you with this process. Please note that you may only use one discount

What if the item I am looking for is out of stock?

If the item you’re looking for is temporarily out of stock, please rest assured that we will notify you as soon as it becomes available again. To receive a prompt restock alert, sign up for notifications on the product page—you’ll be among the first

What payment options are available?

We offer a variety of convenient and secure payment options to suit your preferences. We accept all major credit and debit cards, as well as PayPal, Afterpay, Shop Pay, Apple Pay, Google Pay, Stripe, and Amazon Pay. Our goal is to provide a seamless

How does Afterpay work?

For our valued Australian customers, we proudly offer Afterpay. This convenient payment solution lets you enjoy your new ettitude purchase immediately while spreading the cost over four equal, interest-free instalments. These payments are automatical

Do you offer gift cards?

You can purchase gift cards directly from our website, making it easy to share the luxurious comfort of ettitude with your loved ones. Please note that you may only use one gift card per transaction, and gift card purchases are not eligible for disco

My order never arrived. What should I do?

While postal carriers are usually the first and most effective point of contact for delivery concerns, please know that our dedicated support team is here to assist you every step of the way. If your order has not arrived, please get in touch with us

I ordered a sheet set, and an item is missing. What should I do?

If you find that any item is missing from your sheet set order, please don’t hesitate to contact us at [email protected]. Rest assured, our team stands ready to expertly address your concern and provide the necessary assistance to ensure you enjoy yo