When will my exchange order be sent to me?Updated 11 days ago

Once your return package arrives at our warehouse, our team will promptly begin processing your exchange to ensure a seamless and efficient experience. Typically, processing at the warehouse takes approximately two business days, followed by an estimated delivery window of three to five business days within Australia.

For an even quicker turnaround, we encourage you to share a photograph of your postal receipt after dropping off your return package. This step allows us to prioritise your exchange and get your new item to you as swiftly as possible.

Should you have any questions or need help during this process, our customer care team is always ready to offer assistance.