What if my order has minor issues (e.g., slight stain, missing button, etc.)?Updated 12 days ago

At ettitude, we are committed to delivering impeccable quality, and we sincerely apologise if your order arrives with any minor imperfections such as a small stain, missing button, or slight packaging flaw. We truly value your experience and want to resolve these situations in a way that is both thoughtful and convenient for you.

For such minor concerns, we offer the option of a partial refund as a considerate and sustainable alternative to a full replacement. This allows us to promptly address the issue while minimising waste and supporting our shared commitment to environmental responsibility.

Please reach out to our dedicated customer care team with a description and, if possible, a photograph of the concern. We are eager to work with you personally to find the best solution that upholds the exceptional ettitude experience you deserve.

Your satisfaction is very important to us—please don’t hesitate to contact us for any assistance along the way.