What if my item is faulty, damaged, or incorrectly delivered?Updated 14 hours ago

If your order arrives faulty, damaged or incorrect, we're sorry. We'll review it and make it right.

To report it, please complete our Defective Items Reporting Form and include:

• A clear photo of the item and the issue

• A short description of the issue

• Your order number

• The batch code, found on the item's tag

A member of our Concierge team will review your report and get back to you within 24 to 48 business hours.

We replace items confirmed to be faulty within six months of delivery. In exceptional cases, we may consider requests up to one year from delivery, but not beyond that.

To make sure our emails reach you, please add [email protected] to your safe sender list.