What if my item is faulty, damaged, or incorrectly delivered?Updated a minute ago

At ettitude, we uphold the highest quality standards to ensure every product reflects our commitment to excellence. Should you discover any defects, damage, or errors with your order, please know that we are devoted to resolving the matter quickly and to your complete satisfaction.

To help us assist you promptly, kindly submit a detailed report through our dedicated support portal, including:

• A clear photograph of the item
• A thorough description of the issue
• Your order number

We gladly replace any items confirmed to be faulty within six months of the delivery date. In exceptional cases, we may consider replacement requests up to one year from delivery; however, we are unable to accommodate requests beyond this period.

You can access the portal here.

To ensure our communications reach you without delay, we kindly ask that you add [email protected] to your email allowlist or safe sender list.

Your satisfaction is our utmost priority, and we look forward to making things right promptly.