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ettitude Support

Currently, an impressive 65% of items received by UPPAREL are in new or excellent condition and are thoughtfully prepared for donation to our esteemed Australian partners: Save The Children, Sacred Heart Mission, Ready Set Australia, St Kilda Mums, and Good360 Australia. The remaining 35% undergo careful assessment to determine their suitability for upcycling into new products or recycling into raw materials.

Currently, an impressive 65% of items received by UPPAREL are in new or excellent condition and are thoughtfully prepared for donation to our esteemed Australian partners: Save The Children, Sacred Heart Mission, Ready Set Australia, St Kilda Mums, a

What do you do with my unwanted textiles?

Textile Recycling

What if I need to change my order?

I forgot to add my code to the order, can I add it?

What if the item I am looking for is out of stock?

What payment options are available?

How does Afterpay work?

Do you offer gift cards?

My order never arrived. What should I do?

I ordered a sheet set, and an item is missing. What should I do?

Orders

Where do you ship?

When will my order arrive?

How much does shipping cost?

How can I track my order?

What is carbon neutral shipping?

Shipping

What is your return policy?

What if my item is faulty, damaged, or incorrectly delivered?

How do I make a return?

What is the 60 night Sleep Trial?

Can I return an international order under the 60 Night Sleep Trial?

What is your policy for final sale items?

What if my order has minor issues (e.g. small stain, missing button, etc.)?

I received an ettitude item as a gift, but want a different one. Can you help?

I made a mistake and ordered the wrong size. Can it be exchanged?

My order is within the return window, but your return portal rejected my request. What should I do?

Is there a way you could fast-track my return request?

Is your returns window extended during the holiday season?

When will my exchange order be sent to me?

Returns & Exchanges

What's the difference between ettitude bamboo bed sheets and other brands?

What's the difference between your Sateen, Sateen+ and Twill products?

Are your products free from toxins and harmful chemicals?

Are your products suitable for people with long-term sickness, skin problems, and infants?

I’ve noticed some color variation. Why?

Do bamboo sheets shrink?

Do your sheets have a thread count?

How do I care for my bamboo bedding?

What is the difference between your CleanBamboo® Quilt and Down Alternative Quilt?

Now that I’ve bought ettitude sheets, what can I do with my old sheets?

Are ettitude’s products ethically made?

Does your bedding fade?

How deep are your fitted sheets?

How do I mix and match colors within a set?

Will my bedding change its texture over time?

What is the frequency of your sheets?

Do you have any cooling sheets?

Do you use a zipper or buttons for your duvet cover?

What is the TOG rating of your duvets and quilts?

I have a mattress topper. Will your fitted sheets still fit my bed?

What’s included in your sheet set?

How are your comforters attached to your duvet covers?

Do you have care instructions for your woven throw blanket?

Bedding

Do waffle towels shrink?

What’s the difference between waffle and bouclé?

Do you have any tips for avoiding towel discoloration?

Why are ettitude waffle towels better than towels made from cotton and microfiber?

Why are ettitude CleanBamboo® Waffle Towels great for textured hair?

Why are ettitude towels best for skin?

Bath

Can your Eye Mask be frozen?

Accessories

What are the measurements of your pillowcase?

What are the measurements of your flat sheet?

What are the measurements of your fitted sheet?

What are the measurements of your quilt?

What are the measurements of your fitted sheet and hooded towel for babies?

What are the measurements of your eye pillow?

What are the measurements of your woven throw blanket?

What are the measurements of your waffle throw blanket?

What are the measurements of your face towel?

What are the measurements of your hand towel?

What are the measurements of your bath towel?

What are the measurements of your bath sheet?

What are the measurements of your hair towel?

Size Guide

How is ettitude making an impact?

Can you tell me about your packaging?

Are your dyes safe and eco-friendly?

Where does your bamboo come from?

How much water do ettitude products really save?

Do you use bleach to whiten your sheets?

What is B Corp and why should I care?

Sustainability

How does ettitude help you sleep better?

Who are ettitude products good for?

Health benefits

How does the welcome discount code work?

What are your promo terms and conditions?

Promo Terms & Conditions

What if I placed an order before creating an account?

How does the refer-a-friend program work?

Rewards & Referral

Can I recycle my old bedding and towels?

How does UPPAREL work?

What’s next for my old textiles?

What can I send?

How is my collection organized?

How should I package my items?

What do I do if my boxes are two different sizes?

Can I drop my items off?

What happens to the shoes you receive?

How do you recycle textiles that you receive?

How do I know if you collect from my address?

Why does it cost to have my items collected?

Do I earn a credit every time I participate?

How long is my store credit valid for?

How do I wash my bedding?

How do I wash protectors?

How do I wash towels?

How do I wash my down alternative comforter?

What are your recommended laundry products?

Laundry Care

What is the Designer Trade Program?

Do you have an affiliate program?

I would like to collaborate on content or a campaign. How can I connect?

Partnerships

What does ettitude mean?

Are you hiring?

Where is the company located?

About ettitude

What do you do with my unwanted textiles?Updated 2 months ago