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ettitude Support

Our fabrics are thoughtfully produced in small dye lots, which can result in subtle, natural variations in colour tone from one batch to another. Achieving absolute uniformity across different production runs often requires the use of harsh chemicals&#x2014;an approach we consciously avoid in favour of our steadfast commitment to sustainability and environmental responsibility.These gentle variations reflect the artisanal quality and eco-conscious values behind each&#xA0;ettitude&#xA0;product. Your satisfaction remains our highest priority, and if you have any questions or concerns, please do not hesitate to contact our dedicated customer care team at&#xA0;<a target="_blank" href="mailto:care@ettitude.com.au">care@ettitude.com.au</a>. We are always here to assist you and ensure your experience is exceptional.

Our fabrics are thoughtfully produced in small dye lots, which can result in subtle, natural variations in colour tone from one batch to another. Achieving absolute uniformity across different production runs often requires the use of harsh chemicals

I’ve noticed some colour variation. Why?

Bedding

What if I need to change my order?

I wasn't able to add my discount code to my order. What should I do?

What if the item I am looking for is out of stock?

What payment options are available?

How does Afterpay work?

Do you offer gift cards?

My order never arrived. What should I do?

I ordered a sheet set, and an item is missing. What should I do?

Orders

Where do you ship?

When will my order arrive?

How much does shipping cost?

How can I track my order?

What is carbon-neutral shipping?

Shipping

What is your return policy?

What if my item is faulty, damaged, or incorrectly delivered?

How do I make a return?

What is the 60-Night Sleep Trial?

Can I return an international order under the 60-Night Sleep Trial?

What is your policy for final sale items?

What if my order has minor issues (e.g., slight stain, missing button, etc.)?

I received an ettitude item as a gift, but would like a different one. Can you assist me?

I made a mistake and ordered the wrong size. Can it be exchanged?

My order is within the return window, but your return portal rejected my request. What should I do?

Is there a way to fast-track my return request?

Is your returns window extended during the holiday season?

When will my exchange order be sent to me?

Returns & Exchanges

What’s the difference between ettitude bamboo bed sheets and other brands?

What’s the difference between your Signature Sateen, Sateen+, and Twill collections?

Are your products free from toxins and harmful chemicals?

Are your products suitable for people with long-term sickness, skin conditions, and infants?

Do bamboo sheets shrink?

Do your sheets have a thread count?

How do I care for my bamboo bedding?

What is the difference between your CleanBamboo® Quilt and Down Alternative Quilt?

Now that I’ve bought ettitude sheets, what can I do with my old sheets?

Are ettitude’s products ethically made?

Does your bedding fade?

How deep are your fitted sheets?

How do I mix and match colors within a set?

Will my bedding change its texture over time?

What is the frequency of your sheets?

Do you have any cooling sheets?

Do you use a zipper or buttons for your duvet cover?

What is the TOG rating of your duvets and quilts?

I have a mattress topper. Will your fitted sheets still fit my bed?

What’s included in your sheet set?

How are your comforters attached to your duvet covers?

Do you have care instructions for your woven throw blanket?

Do waffle towels shrink?

What’s the difference between waffle and bouclé?

Do you have any tips for avoiding towel discoloration?

Why are ettitude waffle towels better than towels made from cotton and microfiber?

Why are ettitude CleanBamboo® Waffle Towels great for textured hair?

Why are ettitude towels best for skin?

Bath

Can your Eye Mask be frozen?

Accessories

What are the measurements of your pillowcase?

What are the measurements of your flat sheet?

What are the measurements of your fitted sheet?

What are the measurements of your quilt?

What are the measurements of your fitted sheet and hooded towel for babies?

What are the measurements of your eye pillow?

What are the measurements of your woven throw blanket?

What are the measurements of your waffle throw blanket?

What are the measurements of your face towel?

What are the measurements of your hand towel?

What are the measurements of your bath towel?

What are the measurements of your bath sheet?

What are the measurements of your hair towel?

What are the measurements of your duvet cover?

Size Guide

How is ettitude making an impact?

Can you tell me about your packaging?

Are your dyes safe and eco-friendly?

Where does your bamboo come from?

How much water do ettitude products really save?

Do you use bleach to whiten your sheets?

What is B Corp and why should I care?

What exactly does "closed-loop" production mean for ettitude's bamboo fabric?

Is CleanBamboo® lyocell truly eco-friendly compared to traditional bamboo viscose?

What is the environmental impact of ettitude’s bamboo treatment process?

Does ensuring fabric softness compromise sustainability at ettitude?

Sustainability

How does ettitude help you sleep better?

Who are ettitude products good for?

How does ettitude's bamboo bedding truly regulate temperature for hot sleepers?

Can ettitude's bamboo bedding help improve overall sleep efficiency and next-day alertness?

Does ettitude’s bamboo lyocell bedding naturally resist bacteria and odours?

Are your products suitable for people with long-term sickness, skin problems, and infants?

Wellness & Health Benefits

How does the welcome discount code work?

What are your promo terms and conditions?

Can I use my sign-up discount if I already have a free shipping discount?

Will I still receive free shipping during a sale?

Promo Terms & Conditions

What if I placed an order before creating an account?

How does the refer-a-friend program work?

Rewards & Referral

Can I recycle my old bedding and towels?

How does UPPAREL work?

What’s next for my old textiles?

What can I send?

How is my collection organized?

How should I package my items?

What do I do if my boxes are two different sizes?

Can I drop my items off?

What do you do with my unwanted textiles?

What happens to the shoes you receive?

How do you recycle textiles that you receive?

How do I know if you collect from my address?

Why does it cost to have my items collected?

Do I earn a credit every time I participate?

How long is my store credit valid for?

Textile Recycling

How do I wash my bedding?

How do I wash protectors?

How do I wash towels?

How do I wash my down alternative comforter?

What are your recommended laundry products?

Laundry Care

What is the Designer Trade Program?

Do you have an affiliate program?

I would like to collaborate on content or a campaign. How can I connect?

Partnerships

What does ettitude mean?

Are you hiring?

Where is the company located?

About ettitude

Are harmful chemicals used in ettitude's bamboo treatment process?

Are ettitude’s bamboo products certified for safety and sustainability?

How does ettitude ensure its bamboo sheets are truly non-toxic and safe for sensitive skin?

Is the bamboo used in ettitude's bedding sustainably sourced, and how is that verified?

What makes ettitude's CleanBamboo® fabric so much more durable than other bamboo bedding?

Certifications & Third Party Testing

I’ve noticed some colour variation. Why?Updated 2 hours ago