How do I file a shipping claim?Updated 23 days ago

To ensure prompt assistance, shipping claims should be submitted within 21 days from the date your order is marked as delivered or from the last tracking update. 

• For domestic shipments, orders without tracking activity for five business days may be considered lost in transit. 
• International shipments with no movement for 15 calendar days are considered lost in transit.

To initiate your claim, please visit our dedicated Claims Portal, and provide the necessary details for a swift resolution.